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We have compiled a comprehensive list of commonly asked questions to provide you with the answers and information you need.

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Whether you're a new or a long-time customer, we aim to address any queries or concerns you may have.

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FAQ

 

Explore our extensive compilation of frequently asked questions, thoughtfully curated to offer the answers and detailed information you are seeking.

What products are available through the Purina® PRO PLAN Vet Direct program?

Purina PRO PLAN, PRO PLAN Live Clear, Purina PRO PLAN Veterinary Diets including supplements.

What payment methods are accepted?

Mastercard and Visa are accepted.

How do I place an order in the Purina® PRO PLAN Vet Direct program?

The process is quick and simple. Just log into your Vet Direct account, select the products you wish to purchase, and complete the checkout process.

What payment methods are accepted?

Mastercard, VISA and PayPal are accepted.

Does Purina guarantee the quality of the products I order?

If you are not satisfied with any part of your order, we will replace the product or products at no additional cost or refund your money. If you have questions or concerns regarding delivery please contact the Vet Direct team or call 1800 738 238.

How do I place an order if I’m not near a computer?

The Vet Direct online store can be accessed from any device with an internet connection, including tablets and smartphones.

I need to know more information on feeding and nutrition. Whom should I contact?

If you have a product and/or nutrition related queries please contact the Vet Direct team or call 1800 738 238.

How will my order be delivered?

Your order will be delivered to your door via one of our courier partners in 5-9 days depending on location. Please plan and prepare for busy period such as Easter and Christmas as there may be delays in delivery. 

How do I retrieve my username or password?

If you have forgotten your password, please click the forgot password on the login page and follow the instructions.

How do I place an order if I’m not near a computer?

The Pro Plan® Vet Direct® online store can be accessed from any device with an internet connection, including tablets and smartphones.