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We have compiled a comprehensive list of commonly asked questions to provide you with the answers and information you need.

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Customer Support

Whether you're a new or a long-time customer, we aim to address any queries or concerns you may have.

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FAQ

 

Explore our extensive compilation of frequently asked questions, thoughtfully curated to offer the answers and detailed information you are seeking.

How do I change my password?

In the login page and follow the forgot password link. 

How can I check the Clinic ID I am handing out is correct?

This information can be found in my account section of the site. 

Can I change my Clinic ID?

Please reach out to your Purina Veterinary Representative for support. 

How do I check sales against my Clinic ID?

This can be found in the ____________

How do I download my monthly sales data?

Choose the time frame you wish to download, click apply dates. And then download the data. The download is in the form of an excel spreadsheet. 

Once I have downloaded my sales data, what do I do with the report?

Please move your data into your clinic invoice/letterhead and submit to ________@ph.nestle.com. They will confirm the sales against your invoice and process. 

Who can I reach out to if I need support with my submission?

Please reach out to your Purina Veterinary Representative for support. 

Who do I contact for Marketing material to display in Clinic?

Please reach out to your Purina Veterinary Representative for support or ask us the Vet Direct team a question.